Support

Customer Support, Technical Support, Order Tracking, and More!

Looks like you need help!  We're here to get you pointed in the right direction.  See the most commonly requested Support segments below.  Don't see your specific issue supported below?  Shoot us an email at solutions@madcatz.com

Order Tracking - Where the heck are my new toys?!

We're like you...when we order new toys, we want them NOW!  We strive to ship your order within one business day.  With pick and pack time included, orders placed with the Free Standard shipping option, are usually delivered in 3 to 5 business days.  Did you upgrade shipping on your order?  When you place your order before 10:00 am and select the Expedited shipping option you can expect delivery in 2 business days.  Priority shipping gets your package delivered the next business day, when you order before 10:00 am.  

Looking to track down your package?  When you placed your order you received an order confirmation email.  That order contains all the details from your order, as well as a big red button at the top that says, "View Your Order".  Click that button and you'll get up-to-the-hour status on your order including a map that shows you just where in the world your package is.  Still having trouble?  Shoot us an email at solutions@madcatz.com

Customer Support - Order-Specific Questions

Having trouble placing your order?  Having trouble finding the product you're looking for?  Need help tracking down your package, a refund, a return, a gift for a 12-year-old?  Shoot us an email at solutions@madcatz.com

Technical Support - Product-Specific Questions

We stand behind our products and have a great team waiting to support you if you have any sort of issue with your Mad Catz or Tritton products.  Our Technical Support team can help with setup issues, best practices, returns and warranty claims, manuals, drivers, and just about anything related to your new gear.  Start the easy process by navigating to the appropriate site below.  We'll get you pointed in the right direction: